SURUHANJAYA PILIHAN RAYA MALAYSIA
After partnering with elfo to manage their SMS services, SPR Malaysia has successfully delivered text messages to a mass audience with a high delivery rate.
Let’s take a closer look at how elfo contributes to SPR Malaysia’s incredible results in their API customization!
SUCCESS STORY
98%
Successful delivery rate with transparent reporting
24/7
Dedicated customer support
THE STORY
Managing Malaysia’s National Elections
The Election Commission of Malaysia, also known as SPR or EC, was set up to make sure that elections in Malaysia are fair and operate smoothly. Its establishment is mandated by an executive order of the former Prime Minister Mahathir Mohamad.
In 1957, the Election Commission of Malaysia was set up to make sure that elections were open, free, and fair. All elections are run by the commission. The main functions of the Election Commission are to study and redelineate Parliamentary and State Electoral Boundaries no less than every 8 years after the latest study and redelineation, to handle the process of registering voters and reviewing the electoral roll, and to run the general election for the Dewan Rakyat (House of Representatives) or State Legislative Assembly.
The Election Commission’s goal is to preserve, supervise, and maintain the process of democracy in Malaysia through free and fair elections.
THE GOAL
Delivering secure SMS and getting 24/7 dedicated support
THE SOLUTION
Powerful and flexible SMS API
With elfo’s robust SMS API integration, SPR was able to send bulk text messages to users and reach customers in the most reliable, fastest and secure way while ensuring good SMS delivery rates. It allows them to personalize and optimize the contact list as per their objectives. Furthermore, we provided SPR with a solution to deliver one-time passwords (OTP) in real time to their users. This enables existing users to check their information as voters and new users to receive one-time PINs when they register as voters through their website.
Using the elfoA2P service platform, the SPR team can now track real-time reports of delivery statuses, enabling them to respond quickly if a delivery error occurs. elfo has a dedicated setup running 24/7 to maintain the delivery rate and quality of SPR’s SMS service.
THE RESULTS
Driving voter turnout
Since June 2021, SPR was able to continuously achieve their goals in SMS OTP security and receive the following results:
- 98% successful deliverability with transparent reporting
- 24/7 dedicated customer support
PRODUCTS USED
- SMS API
- SMS Broadcasting
- SMS OTP
Yusniati Binti Ishak
Division secretary of voter registration at Suruhanjaya Pilihan Raya Malaysia (SPR)
It is important to make sure that all of our communications are delivered in a timely manner so that our recipients can react to them accordingly. We value all of elfo’s assistance with API customization and addressing issues that we are facing. Your expertise was hugely appreciated by the SPR team.
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